Shipping, Returns & Refund Policy
Last updated: 9/29/2026
At Wildflowers & Aspen, LLC, each item is made to order with care. Because many of our products are custom, personalized, or produced specifically for your order, production and shipping times may vary slightly.
Please review the information below before placing your order.
Shipping & Production Time
Most items are produced within 3–7 business days before shipping.
Production times may vary depending on the product and may be longer during holidays, sales, or other high-volume periods.
Shipping Time
Once your order has been produced, estimated transit times are generally:
United States: 5–10 business days after production
You will receive tracking information once your order ships.
Please note that delivery dates are estimates and may be affected by carrier delays, weather, holidays, customs processing, or other circumstances outside our control.
Shipping Costs
Shipping rates, when applicable, are calculated at checkout based on the order, destination, and available shipping method.
Orders that qualify for a current free-shipping promotion will have that discount applied at checkout.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before placing your order.
If you notice an error, please contact us as soon as possible. Once an order has entered fulfillment or shipped, we may be unable to change or reroute the package.
Wildflowers & Aspen, LLC is not responsible for orders delivered to an incorrect address provided by the customer at checkout.
Lost or Missing Packages
If tracking has not updated for an extended period or your package appears to be missing, please contact us so we can review the shipment and, when appropriate, work with the fulfillment provider or shipping carrier to determine next steps.
Please contact us after:
10 business days for U.S. orders
20 business days for international orders
We will be happy to help review the situation.
Returns & Exchanges
Because our products are made to order and many are personalized, we do not accept returns, exchanges, or cancellations for the following reasons:
- Wrong size or style ordered
- Change of mind
- Personalization mistakes entered by the customer
- Incorrect shipping address provided at checkout
Please review all personalization, spelling, names, dates, colors, sizes, and product details carefully before submitting your order.
Damaged, Defective, Misprinted, or Incorrect Items
We want you to be happy with your order.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging, if damaged during shipping
- A brief description of the issue
Once reviewed, we will gladly help with a replacement or refund when appropriate.
Please do not return an item unless we specifically ask you to do so.
Refunds
Approved refunds are issued back to the original payment method.
Once processed, please allow approximately 3–7 business days for the refund to appear, depending on your bank or payment provider.
Custom & Personalized Orders
Personalized items are created exactly as submitted or approved.
Please carefully review all custom details before placing your order.
If we send a proof, please review it carefully for spelling, names, dates, colors, layout, and other requested details before approval.
Once an item has entered production, changes or cancellations may no longer be possible.
Questions?
If you have any questions before or after placing your order, please contact us at:
We’re happy to help.
